Etracker5

Frequently Asked Questions from My SafetyPerformance Coach Administrator

Updated July 13, 2003

[Not all features outlined below are available to all administrators. Some items are availabel only to resellers and may require special customization for non-resellers]

These are questions frequently asked of the My SafetyPerformance Coach support team. The answers follow the list of questions. You can click a question to go to its answer.

  1. How do I get access to My SafetyPerformance Coach Administration features??
  1. Where on the site are the Administration features?
  1. What are the browser requirements for the My SafetyPerformance Coach Administration features?
  1. Will I have access to reports?
  1. Is it possible to batch register a large number of users?
  1. Customize the student registration page
  1. Get survey result?
  1. Change student navigation bar?
  1. Top and bottom section of My Place page.
  1. Instruction on student registration.
  1. How do I get access to My SafetyPerformance Coach Administration features?

If you are a training administrator, your SafetyPerformance Coach representative will have set up a user account for you that will give you access to the Administration features of My SafetyPerformance Coach.  Your representative will inform you of your username and password.

TOP^

  1. Where on the site are the Administration features?

Log in to My SafetyPerformance Coach using a valid administrator username and password.  The available administration functions are available on the left navigation bar.

TOP^

  1. What are the browser requirements for the My SafetyPerformance Coach Administration features?

The site functions best with Microsoft Internet Explorer 5.01 SP2 or higher.  Using non-compatible browsers or disabling browser functions, such as JavaScript, may disable some areas of the site.

TOP^

  1. Will I have access to reports?

In the Progress section of My SafetyPerformance Coach Administration, you can generate a number of reports based on the students, groups, and learning content associated with your organization. You can also customize reports based on the type of data you require.

You can print or export each report to Microsoft® Excel.

TOP^

  1. Is it possible to batch register a large number of users?

If there is a large number of users in your organization you will probably want to have SafetyPerformance Coach batch register them for you.  Usernames will be generated based on the users' e-mail addresses, and each user will be given a default password.  Your user would be prompted to change their password the first time they login to the system.

TOP^

  1. Customize the student registration page (reseller)?

Administrator may use this feature to decide the required fields, rename the label and remove fields from the student registration page.

TOP^

  1. Get survey result?

SafetyPerformance Coach provides standard feedback form for users to submit comments. This report is sorted by question and answers.

TOP^

  1. Change student navigation bar (reseller)?

The left navigation bar at student section can be customized to provide custom links.

TOP^

  1. Top and bottom section of My Place page (reseller)?

An announcement can be placed in the top or bottom of My Place page which is the first page after user's logon.

TOP^

  1. Instruction on student registration page (reseller)?

Detail instruction can be placed on the right of student registration page. This is a good place for additional information to new users.

What is the difference between registering with My SafetyPerformance Coach and logging in to My SafetyPerformance Coach?

You register with My SafetyPerformance Coach only once. That's when you provide your e-mail address, which becomes your unique My SafetyPerformance Coach login ID, and when you decide on a password, which protects your access to My SafetyPerformance Coach.

Once you have registered, you never need to register again. However, each time you return to My SafetyPerformance Coach you need to log in by clicking Login here and then typing your e-mail address and password.

How do I register with My SafetyPerformance Coach?

  1. Go to http://www.etracker5.com/ET5/.
  2. Click Register here.
  3. Follow the onscreen instructions to register with My SafetyPerformance Coach.

Registration asks me for my e-mail address. Do I have to give it? What if I don't have one?

You are required to provide your e-mail address to register with My SafetyPerformance Coach. If you don't have an e-mail address, or if you don't want to provide your personal e-mail address, we recommend that you sign up for a free e-mail address with one of the many free e-mail address providers on the Web.

I'm trying to register and keep receiving this error message: "The e-mail address you entered has already been taken, please try again..." What's wrong?

It's possible, but unlikely, that someone else has already registered using the same e-mail address as you. It is more likely that you have already registered, making this a duplicate registration attempt. Once you have registered successfully with My SafetyPerformance Coach, you do not need to register again. You are now eligible to return to the My SafetyPerformance Coach community anytime, simply by logging in with the e-mail address and password you provided during registration. To log in to My SafetyPerformance Coach, go to http://www.etracker5.com/ET5/ and click Login here.

If you have lost your password, click the link to "Frequently Asked Questions" that's on the login page to find out what your options are for retrieving your password.

I'm attempting to register with My SafetyPerformance Coach. I enter the required text, click Save, and receive this message: "Invalid e-mail or password." What's wrong?

Like many other web sites, My SafetyPerformance Coach uses a cookie in order to provide you with customized, personalized content. Therefore, in order to register with My SafetyPerformance Coach, your browser must be set to accept cookies. Click here to find out how to set your browser to accept cookies.

When I click a link, I receive this error message: "Error. Either your session has expired or your browser has experienced a networking difficulty in communicating with our site. Please logout and close your browser, then open it and try again." What's wrong?

In order to maintain the security of your My SafetyPerformance Coach account, your login session will expire if there is no activity (if you don't click any links, for example) for an extended period of time. To start a new session, simply close your browser, reopen it, go to http://www.etracker5.com/ET5/, and click Login here.

I'm already a member of My SafetyPerformance Coach and I'm trying to log in but keep receiving this error message: "The e-mail address you entered has already been taken, please try again..." What's wrong?

If you are already registered and are trying to log in, make sure that you click Login here instead of Register here. You need to register to My SafetyPerformance Coach only once. After that, you can return anytime and simply log in without re-registering.

If you have lost your password, click the link to "Frequently Asked Questions" that's on the login page to find out what your options are for retrieving your password.

I'm trying to log in to My SafetyPerformance Coach, and I'm sure I'm typing my login e-mail address and password correctly, but I keep getting a message saying "Invalid e-mail or password." What's wrong?

First, remember that the My SafetyPerformance Coach login e-mail address and password are case sensitive, so be sure to be aware of whether your Caps Lock key is on, for example, and be sure that you are using capital letters and lowercase letters in exactly the same way that you used them when you first registered. If you are still unable to log in to My SafetyPerformance Coach, please send an e-mail to spcoach@jwtoups.com.

I've forgotten my password. How do I log in?

On the login page is a link to "Frequently Asked Questions." Click that link to find out what your options are for retrieving your password.

What are the hardware and software requirements for accessing My SafetyPerformance Coach training material?

In order to access My SafetyPerformance Coach training material, you need a Netscape Navigator® browser version 4.7x, or a Microsoft® Internet Explorer browser version 4.01 with SP2 patch or newer. Also, you will need a 33.6 Kbps or faster connection to the Internet. In addition, the training material requires a 32-bit platform (Windows® 95/98/2000/NT 4.0 or Macintosh®).

Can I access training material from a computer other than my own?

Yes, you can access your training material from any Internet-connected computer (as long as that computer meets the My SafetyPerformance Coach system requirements). Simply go to http://www.etracker5.com/ET5/ and click Login here.

Are there any security risks to purchasing training material online?

Purchasing over the Internet is safe and highly secure. Our store utilizes a browser security technology called Secure Sockets Layer (SSL). SSL is the industry standard and among the best software available today for secure online transactions. SSL encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

I have a question about billing, shipping, or about my credit card transaction. Who do I contact?

Send your question(s) in an e-mail to spcoach@jwtoups.com.

How do I launch learning content?

  1. Go to http://www.etracker5.com/ET5/.
  2. Log in to My SafetyPerformance Coach. .
  3. On the left-hand section, click on one of the sections under Categories.
  4. Your learning content should be displayed on the main page.
  5. Click the arrow icon beside the learning content you wish to take.
  6. In the options menu that displays, click Launch to take the learning content online, or click Download to download a copy of the content to your computer.

Where is the training material I purchased?

To access your training material:

  1. Go to http://www.etracker5.com/ET5/.
  2. Log in to My SafetyPerformance Coach.
  3. On the left-hand section, click on one of the sections under Categories.

The training material you purchased should be displayed on the main page.

If the training material you purchased does not appear, please send an e-mail to spcoach@jwtoups.com.

In what order should I take learning content?

Our e-Learning Catalog lists training material in the order in which it should be taken. To access the e-Learning Catalog:

  1. Go to http://www.etracker5.com/ET5/
  2. Log in to My SafetyPerformance Coach.
  3. On the top navigation bar, click Support.
  4. Click Catalog on the secondary navigation bar.
  5. Go to the discipline of interested and select the Visit the e-Learning catalog link.
  6. A new browser window opens.
  7. Click the e-Learning portfolio or program you are interested in.
  8. The learning path for each program is outlined.

When I click on the category, no learning content is listed. I know I'm supposed to have access to some training material. What's wrong?

If access to My SafetyPerformance Coach was provided by your company, perhaps you need to contact your training administrator to ask them to give you access to training material. If you have purchased access to individual learning content and you cannot see it when you click on one of the Categories, please send an e-mail to spcoach@jwtoups.com.

What are Assessments?

Assessments enable you to take proficiency tests for selected learning content before and after you take the training. Your scores in the tests are updated and stored centrally.

How do I access Assessments?

  1. Go to http://www.etracker5.com/ET5/.
  2. Log in to My SafetyPerformance Coach.
  3. On the top navigation bar, click Progress.
  4. The training material you purchased should be displayed on the main page.
  5. Click the arrow icon beside the title of the content you want to test your proficiency in.
  6. An options menu displays, click Assessment.

I have two computers—can I install my training material on both machines?

Regardless of the location from which you have logged onto the My SafetyPerformance Coach web site, you can either download your training material or play it online, depending on which options have been made available to you.

Today my browser seems slow when I'm accessing My SafetyPerformance Coach training material. Is something wrong?

Like a highway during rush hour, Internet traffic sometimes slows down during hours of peak usage. So your connection to the Internet through your Internet service provider (through your modem, for example) may periodically slow down due to very heavy traffic. If traffic's bad, please be patient—things will get better. Also, during these slow times, you may find that the DHTML version of training material is faster than the Java version.

How do I find out what courses are in my library?

  1. Go to Access Code section from the left navigation bar.
  2. Pick a library from the list.
  3. Click on the 'Course' button

I'd like to change the password I use to log in to My SafetyPerformance Coach. How do I do that?

  1. Go to http://www.etracker5.com/ET5/.
  2. Log in to My SafetyPerformance Coach.
  3. On the right-hand side of the main page, click Personalize My e-Learning.
  4. On the left-hand menu, click Change Password.
  5. Complete the required fields to change your password in the Personalization Manager. Remember, this will become your new My SafetyPerformance Coach password.

Can I log into My SafetyPerformance Coach from home if I have registered from my computer at work?

Yes. As long as you have Internet access and remember the e-mail address and password you used to register to My SafetyPerformance Coach, you can access My SafetyPerformance Coach from any location.

How do I check my learning content progress?

Check your learning content progress from within training material by going to the navigation screen and clicking the Progress button. This button will become active when you have completed one event of the training material or have taken one event test.

I believe I've found a mistake in some training material. Who should I report this to for correction?

Send an e-mail to spcoach@jwtoups.com.

I'd like to contact SafetyPerformance Coach with feedback suggesting some improvements. How do I do that?

At the bottom of most My SafetyPerformance Coach pages, including this one, you will find a Feedback link. Simply click that link to send us your comments or suggestions.

I need additional technical support. Where can I find it?

Send an e-mail to spcoach@jwtoups.com.

What are cookies?

A cookie is a message given to your web browser by a web server, and is stored on your system in a small text file. Web sites use cookies to recall user information—when you return to a web site that uses cookies, your browser sends information to the web server via the appropriate cookie file. The server can then present you with custom web pages, recall any preferences you have specified or even remember your login information in order to automatically log you into the site.

SafetyPerformance Coach uses cookies to store your login information. Once you have registered, each time you access My SafetyPerformance Coach, your SafetyPerformance Coach cookie supplies your login information to the system and logs you in automatically.

How do I set my browser to accept cookies?

  • In Microsoft Internet Explorer 4.x, to accept cookies:
  1. Click Edit - Preferences.
  2. Select Advanced.
  3. Under the Security heading, find Cookies.
  4. Select Always accept cookies, or Prompt before accepting cookies.
  5. Click OK.
  • In Microsoft Internet Explorer 5.x, to accept cookies:
  1. Click Tools - Internet Options.
  2. Click Security.
  3. Click Custom Level.
  4. Scroll to the Cookies sections.
  5. Under the Allow cookies that are stored on your computer section, select Enable or Prompt.
  6. Under the Allow per-session cookies (not stored) section, select Enable or Prompt.
  7. Click OK.
  8. Click OK again.
  • In Netscape Navigator 4.x, to accept cookies:
  1. Click Edit - Preferences.
  2. Click Advanced.
  3. Select Accept all cookies or Accept only cookies that get sent back to the originating server.
  4. Click OK.

Where can I find my training material?

  1. Go to http://www.etracker5.com/ET5/.
  2. Log in to My SafetyPerformance Coach.
  3. On the left-hand section, click on one of the sections under Categories.
  4. Your learning material should be displayed on the main page.
  5. Click the arrow icon beside the title of the content you want to take. An options menu displays.
  6. Click Launch to take the learning content online, or click Download to download a copy of the learning content to your computer.

How do I clear my browser's cache?

  • In Netscape Navigator 3.x, to clear the cache:
  1. Click the Options menu and choose Network Preferences.
  2. Click the Cache tab.
  3. Click Clear Memory Cache now.
  4. Click Clear Disk Cache now.
  5. Click OK.
  6. Close and reopen the browser.
  • In Netscape Navigator 4.x, to clear the cache:
  1. Click the Edit menu and choose Preferences.
  2. Click Advanced (last item in the left-hand column).
  3. Click Cache.
  4. Click Clear Memory Cache now.
  5. Click Clear Disk Cache now.
  6. Click OK.
  7. Close and reopen the browser.
  • In Microsoft Internet Explorer 3.x, to clear the cache:
  1. Click the View menu and choose Options.
  2. Click the Advanced tab.
  3. Click the Settings button in the Temporary Internet Files section.
  4. Click Empty Folders.
  5. Click OK.
  6. Close and reopen the browser.
  • In Microsoft Internet Explorer 4.x, to clear the cache:
  1. Click the View menu and choose Internet Options.
  2. Click the General tab.
  3. Click the Delete Files button in the Temporary Internet Files section.
  4. Click OK.
  5. Click OK again.
  6. Close and reopen the browser.
  • In Microsoft Internet Explorer 5.x, to clear the cache:
  1. Click the Tools menu and choose Internet Options.
  2. Click the General tab.
  3. Click the Delete Files button in the Temporary Internet Files section.
  4. Click OK.
  5. Click OK again.
  6. Close and reopen the browser.

Copyright 2003 J.W. Toups, Inc./Fineplace. All rights reserved.